Terms of Service

1. Agreement to Terms

By accessing or using Replyo ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service.

2. Description of Service

Replyo provides an AI-powered customer support platform that integrates with e-commerce platforms like Shopify. The Service includes:

• AI-powered automated customer support responses
• Integration with Shopify stores
• Customer inquiry management dashboard
• Analytics and reporting tools

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious content
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service
• Use the Service for spam or unsolicited communications

5. Payment Terms

Paid plans are billed in advance on a monthly or annual basis. Payment is processed securely through Stripe.

• Prices are subject to change with 30 days notice
• Refunds are provided on a case-by-case basis within 14 days of purchase
• You may cancel your subscription at any time; access continues until the end of the billing period

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Replyo and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of any data you submit to the Service.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.

8. AI-Generated Content

The Service uses artificial intelligence to generate customer support responses. You acknowledge that:

• AI-generated responses may not always be accurate
• You are responsible for reviewing and approving AI responses when necessary
• We are not liable for any damages resulting from AI-generated content
• You should configure appropriate escalation rules for complex inquiries

9. Limitation of Liability

To the maximum extent permitted by law, Replyo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

10. Disclaimer

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, expressed or implied, regarding the Service's reliability, availability, or fitness for a particular purpose.

11. Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users of the Service, us, or third parties, or for any other reason at our sole discretion.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

14. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: legal@usereplyo.com
• Support: support@usereplyo.com